Frequently Asked Questions

Pick your pickup and drop-off locations and dates on the home page, browse the available cars, and select the one that fits your needs. You can complete the booking in minutes, online, with no calls or paperwork.

A booking is a request until the dealer confirms it, usually within 24 hours. A dealer may reject it if the car is no longer available. In that case you are not charged: the amount held on your card is released, and your bank may take a few days to show it. To avoid rejections in peak season, check the dealer's acceptance rate on the listing or ask the dealer in the chat before booking. RentX support can also suggest similar cars that are confirmed available.

Yes, changes such as dates, times or locations can be requested in the RentX mobile app up until pickup. Each change depends on the dealer's availability and may change the price. If you need help, message the dealer through the app chat or contact RentX support.

You may cancel your booking free of charge up to 7 days before the scheduled car pick-up date. In this case, you will receive a full refund of your payment.

The dealer must provide the car you booked. If it becomes unavailable, the dealer must tell you before pickup and may only offer a car of the same or a higher category, with the same transmission and seats, at no extra cost. You can refuse a substitute and get a full refund of the amount paid online. If you are given a different car at pickup without notice, or the car is in poor condition, take photos and contact RentX support before driving away.

Once your booking is confirmed, you can chat directly with the dealer through our in-app messaging — download the RentX mobile app from Google Play or the App Store to use it. Alternatively, you can reach the dealer by email or WhatsApp using the contact details shown on your booking confirmation.

In the RentX app, go to Profile → Help & Support → Delete account. You can also email [email protected] from your account's email address with the subject "RENTX - DELETE ACCOUNT". If you have an active booking, the account is closed when it ends. Your data is then deleted within 30 days, except booking and invoice records we must keep by law.

The price shown before payment includes the rental, the insurance package and extras you selected, and any delivery or one-way fee shown on the listing. Some costs may be paid to the dealer at pickup if they apply: the security deposit, a cross-border fee, extra insurance you choose at pickup, and fines, tolls or fuel under the rental contract. The listing shows these where the dealer provides them; if in doubt, ask the dealer in the chat before booking.

You pay a small part of the total online when you book, by credit or debit card. If your card is declined, RentX support can send you a secure PayPal payment link, where you can also pay by card without a PayPal account. The rest is paid to the dealer at pickup, in cash (EUR or ALL) or by card, depending on the dealer. RentX only sends payment links from [email protected] or through the app chat.

It depends on the dealer and the insurance you choose. Many dealers ask for a deposit of around €100–€500 at pickup, in cash or by card; with full insurance it is often reduced or zero. The amount is shown on the listing. The deposit is returned when you bring the car back, minus any amount owed under the rental contract, such as traffic fines or damage not covered by your insurance.

Rental days are counted in 24-hour periods from your pickup time. For example, pickup at 09:00 on Monday and return at 09:00 on Thursday is 3 days; returning at 18:00 on Thursday adds one more day. Choose your exact pickup and return times when searching so the price is correct.

Prices are shown in EUR, USD or ALL. You can switch currency at any time from the top navigation bar. Final charges are converted at the exchange rate of your bank or card provider.

Every rental on RentX includes a basic insurance package. On the rental details page you can upgrade to MiniCasco or FullCasco for broader protection. Read more on our Insurance information page. Insurance information

The deductible (excess) depends on the package. Basic TPL only covers damage you cause to others, so you pay for damage to the rental car. MiniCasco covers part of it, and FullCasco covers most damage, usually with a low or zero excess. Insurance is provided by the dealer, so the exact excess is in your rental contract — ask the dealer to confirm it before pickup.

Even with FullCasco, insurance usually requires an official police report for any damage, including in parking. Common exclusions are damage to the underbody, tyres and wheels (unless listed), driving under the influence, speeding, unpaved roads where not allowed, unauthorised drivers, and driving abroad without permission. If you buy extra insurance at pickup, ask for its terms in writing.

Make sure everyone is safe and call 112 (or 129 for police, 127 for ambulance) if needed. Do not move the car before the police arrive, and ask for the official police report — insurance requires it. Take photos, then contact the dealer immediately; the dealer is responsible for roadside assistance and a replacement car. If the dealer does not respond, contact RentX support through the app.

Age requirements vary by car and dealer. The exact minimum age and any conditions are stated clearly in the rental policies section on the rental details page, so you always know what applies before you book.

A valid driving license held for at least the period set by the dealer — usually 1 or 2 years — which is shown on the listing. EU, UK, US, Canadian and most other licenses are accepted. If your license is not in the Latin alphabet, also bring an International Driving Permit. If your current license is newer but you held one in another country before, bring proof of the earlier license and confirm with the dealer before booking.

Yes. You can add one or more additional drivers during checkout or at pickup. The same license and age requirements apply to every driver. Some dealers offer the first additional driver for free.

Yes. Most of our dealers offer pickup and drop-off at Tirana International Airport (TIA). Choose the airport as your pickup or drop-off location during search, or pick the option on the rental details page.

If you expect to be late, contact the dealer through the app as soon as possible — many will accommodate a short delay free of charge. Beyond a short grace period, an extra-day rate may apply.

Many dealers allow travel to Kosovo, Montenegro, North Macedonia and Greece, but only with their permission in advance. A cross-border fee and a Green Card insurance document usually apply, and the fee may be paid at pickup. Driving abroad without permission can void your insurance. Tell the dealer your route before booking and make sure the permission is written in your rental contract.

Most dealers use a 'same-to-same' policy: you return the car with the same fuel level you received it with. Check and photograph the fuel gauge and mileage at pickup, and agree with the dealer how any difference will be settled.

Most rentals come with unlimited mileage within Albania. Some long-term or premium rentals may include a daily limit, which is stated clearly on the rental details before booking.

For anything about the car (breakdown, warning lights, accident, roadside assistance), contact the dealer first — their contact details are in your booking confirmation. If the dealer does not respond or the problem is not solved, contact RentX support through the app chat or at [email protected], every day from 09:00 to 22:00. Send photos and your booking number; we will contact the dealer and follow up.

During the booking process you can select extras such as child seats, GPS navigation, additional drivers, snow chains and more. See our Rental Extras page for the full list. Rental Extras

Yes — child seats, booster seats and infant seats are offered as paid extras by most dealers. Please book them in advance so the right size is reserved for you.

Smoking is not permitted in any RentX vehicle and a cleaning fee will apply if the policy is breached. Pets are welcome with most dealers when transported in a carrier — please confirm with the dealer before pickup.

Albania drives on the right, like the rest of mainland Europe. Overtaking is on the left. Rules largely follow the Vienna Convention — if you have driven in Italy, France or Germany you will feel right at home.

Standard limits are 40 km/h in urban areas, 80 km/h on rural roads and 110 km/h on motorways (the A1, A2 and A3 corridors). Limits are signposted and police speed checks are common around city exits and on the SH4.

The main motorways and the SH8 coastal road are paved and in good condition. Mountain routes to Theth, the Llogara pass, Voskopoja and other inland villages can be narrow, winding and partially unpaved — a higher-clearance car or SUV is recommended for those areas.

Tirana, Durrës and Vlora use paid blue-zone street parking with hourly tariffs paid via meters or the local app. In smaller coastal towns like Ksamil parking is mostly informal — look for marked private lots near the beach.

From Tirana, drive south on the SH4 to Vlora, then take the SH8 over the Llogara pass to Dhërmi, Himara, Borsh, Saranda and Ksamil. The full Tirana–Saranda drive takes about 4½ to 5 hours; many travellers split it across 2–3 days, stopping at beaches along the way.

Shkodra is reached easily on the SH1 from Tirana (about 1h45). The Theth and Valbona valleys deeper in the Alps require careful driving on narrow paved-and-gravel mountain roads — plan a half-day each way and confirm with the dealer that your rental allows mountain travel.

Yes. Berat is around 2h south of Tirana via the SH4; Gjirokastra is about 1h30 further south. Both UNESCO old towns have steep cobbled streets — park at the lots at the base of the citadel and walk up rather than driving inside the historic centres.

Popular day trips include Krujë (45 min), Durrës beach (45 min), Berat (2h), Pogradec on Lake Ohrid (2h30) and Shkodra with Lake Skadar (1h45). Most are easy out-and-back drives on motorways or major SH roads.

Albania's official currency is the Lek (ALL). Euros are widely accepted in tourist areas and at many fuel stations, but the rate is often poor — for daily expenses outside the main resorts, use Lek from an ATM or a licensed exchange office. Cards are accepted in most hotels, supermarkets and larger restaurants.

Fuel stations are plentiful on motorways and around towns and accept cards. They become sparser on mountain roads and after sunset in remote areas — fill up before heading to Theth, Valbona, the Llogara pass or any inland village route.

112 is the European emergency number and works for all services. You can also dial 129 for police, 127 for ambulance and 128 for the fire brigade. In case of an accident with a rental car, also contact your dealer through the RentX app.

Late May to early October is the warmest and driest, with peak season in July–August (busy beaches and higher prices). May, June and September offer the best balance of weather, prices and quiet roads. The Alps are accessible roughly from mid-May to late October.